Coco’s Butter LLC – Return & Replacement Policy

Last Updated: October 11, 2026

ALL SALES ARE FINAL

Due to the personal nature of skincare, cosmetic, body care, beard care, and personal care products, all sales are final.

Coco’s Butter LLC does not offer returns, refunds, exchanges, store credit, or order cancellations.

SUBSCRIPTION RENEWALS

You can cancel future subscription renewals in My Account > Subscriptions > View before your next payment date. This stops future renewal charges; it does not cancel or refund an order already placed. Contact info@cocosbutter.com if you need help accessing your subscription.

DAMAGED OR INCORRECT ORDERS

If a customer receives a damaged product or an incorrect item due to an error by Coco’s Butter LLC, the customer must notify us within forty-eight (48) hours of delivery.

To be eligible for review, customers must provide:
• Order number
• Clear photographs of the product
• Clear photographs of the shipping package when requested
• Description of the issue

REPLACEMENT POLICY

Upon verification that the issue resulted from an error by Coco’s Butter LLC, we may provide a replacement product at no additional cost. Replacement of the affected product shall be the sole remedy available. Refunds will not be issued.

NON-ELIGIBLE SITUATIONS

• Change of mind
• Customer ordering errors
• Customer shipping address errors
• Natural ingredient variations
• Small-batch variations
• Texture changes caused by temperature fluctuations
• Allergic reactions or sensitivities
• Individual product preference
• Failure to review product information before purchase

CONTACT

Website: www.cocosbutter.com
Email: info@cocosbutter.com