FREQUENTLY ASKED QUESTIONS
Shipping & Returns
As soon as your order ships, we’ll email you a tracking link so you can follow it every step of the way. You can also check the status anytime by clicking here.
Please click this link to learn about our Return Policy:
We want to make sure you’re completely happy with your order! Please double-check all the details before you click “Place Order,” as once the order is placed, we won’t be able to cancel or modify it. Thank you for your understanding!
Free standard shipping is automatically applied at checkout to all orders shipped to a U.S. address through October 18, 2026. This limited-time offer is valid only for orders placed on or before October 18, 2026. Applicable shipping charges after the offer ends will be shown at checkout.
Don’t forget to sign up for our newsletter to stay in the loop about upcoming promotions and exclusive discount codes! Joining is easy—just click this link:
Orders are typically shipped within one week of being placed. After your order is confirmed, please allow 3 to 5 business days for processing. Once the order has been dispatched to the carrier, you will receive a tracking number via email.
We’re sorry, but at the moment, we aren’t able to ship to PO Box addresses. We appreciate your understanding!
We offer reliable shipping options designed to get your Coco’s Butter order to you safely and efficiently.
United States: Free shipping on orders
Canada: $24.95
Worldwide: $59.99 expedited shipping
Shipping options and rates are calculated at checkout based on your destination.
Yes. Coco’s Butter ships worldwide to eligible destinations. International orders are shipped via expedited service for a flat rate of $59.99. Simply enter your shipping address at checkout to see if delivery is available to your location.
To return defective items, please send us an email with detailed pictures and videos at sales@cocosbutter.com. Do not dispose of the items, as this will hinder the replacement process. Once we confirm the defect, we will issue you a free return form. Ensure you use the original packaging if possible.
Contact us within 7 days of the delivery date. Once we receive the defective item, we will promptly send you a replacement.
Coco’s Butter actively monitors all claims related to lost, missing, incorrect, or damaged items to prevent abuse. We reserve the right to limit or deny the reshipment or refund of any item or order at our discretion. Please note that if a chargeback or dispute is filed, the shopping account in question will be closed.
To return defective items, please send us an email with detailed pictures and videos at sales@cocosbutter.com. Do not dispose of the items, as this will hinder the replacement process. Once we confirm the defect, we will issue you a free return form. Ensure you use the original packaging if possible.
Contact us within 7 days of the delivery date. Once we receive the defective item, we will promptly send you a replacement.
Coco’s Butter actively monitors all claims related to lost, missing, incorrect, or damaged items to prevent abuse. We reserve the right to limit or deny the reshipment or refund of any item or order at our discretion. Please note that if a chargeback or dispute is filed, the shopping account in question will be closed.
Due to the personal nature of skincare and our commitment to hygiene and product integrity, we do not accept returns or offer refunds. If you receive an incorrect or defective item, please contact us so we can review your concern and determine the appropriate resolution.
For full details, please review our Return & Replacement Policy.
We’re sorry, but items that have been purchased are not eligible for exchange.
Sales Tax
If you are ordering from the United States, please note that we apply sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI, WV, and WY. For our international customers, please be aware that import duties, taxes, and any applicable fees may vary by country or region. These charges will be calculated during the checkout process. If you have any questions, feel free to reach out to our customer service!
Payment & Billing
We accept all major credit and debit cards, as well as Apple Pay and Google Pay for a fast and secure checkout experience.
If you’re having trouble completing your purchase, first make sure your billing information matches your payment method and try again. If the issue continues, try using a different browser, device, or payment method.
If you still can’t complete your order, please contact us and we’ll be happy to help you resolve the issue.
Account & Login
Join Coco’s Butter and enjoy benefits like tracking your orders, viewing recent purchases, creating a wishlist, and managing your account easily! Signing up is simple!
Just provide your name, email, and a password. You can add your shipping and billing details later when you’re ready to check out. Ready to get started?
Click here to create your account—we can’t wait to welcome you!
Click the “Forgot Password?” link on the login page and enter the email address associated with your account. We’ll send you instructions to reset your password. If you don’t see the email, be sure to check your spam or junk folder.
Products & Ingredients
At Coco’s Butter, we work diligently to restock items swiftly to meet your needs. While you wait, take advantage of our convenient email alert service! Simply visit the product page and click the “Notify Me” button. You’ll be among the first to know when your desired item is back in stock, ensuring you don’t miss out!
All Coco’s Butter skincare products are made with vegan ingredients and contain no animal-derived ingredients.
The only exception is our Bamboo Beard Brush, which is made with natural boar bristles. No animals are harmed in obtaining the bristles, and we do not plan to restock this item once it sells out.
At Coco’s Butter, we are committed to cruelty-free practices. We do not test on animals, and we exclusively source our raw materials from suppliers who share our values and do not engage in animal testing.
We do not market our products as gluten-free. While many of our ingredients do not contain gluten, we cannot guarantee that every ingredient or raw material is completely free of gluten or trace cross-contamination.
At Coco’s Butter, we thoughtfully formulate every product with fragrance in mind. Depending on the formula, we use a combination of plant-based ingredients, essential oils, naturally aromatic extracts, and high-quality fragrance oils to create a luxurious sensory experience.
We also offer products without added fragrance, where the scent comes naturally from ingredients such as botanical extracts and oils. Some of these products include our Bamboo Face Cream, Brightening Cream, and select other products. Please refer to each product page for the most up-to-date ingredient information.
If you have sensitive skin or known fragrance allergies, we recommend reviewing the ingredient list on each product page before purchasing.
If you are pregnant or breastfeeding, we recommend consulting your healthcare provider before using any new skincare products. While many of our products are gentle for everyday use, some contain essential oils or active ingredients that may not be suitable during pregnancy or while breastfeeding.
If you have questions about a specific product, feel free to contact us. We’re happy to help you review the ingredients.
Each product page includes detailed information about its benefits, key ingredients, and recommended skin type to help you make the right choice.
We’re also working on a personalized product finder that will make it even easier to discover the products best suited to your skin and concerns.
If you’re still unsure, feel free to contact us. We’d be happy to help you choose the right products.
Each moisturizer includes detailed information about its texture, key ingredients, skin type, and benefits to help you choose the right one.
We’re also working on a personalized product finder that will recommend the best moisturizers based on your skin type and concerns.
If you’re still unsure, feel free to contact us. We’d be happy to help you find the right moisturizer for your skin.
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It depends on your skin’s needs.
• Arabica Coffee Scrub: Our most exfoliating scrub. An oil based cleansing scrub that’s ideal for those who enjoy a more vigorous exfoliation and smoother-looking skin.
• The Yellow Body Scrub: Our balanced option. A foaming scrub that provides moderate exfoliation while featuring brightening botanical ingredients for a refreshed, radiant look.
• Bamboo Body Scrub: Best for rough, stubborn skin. It helps polish away buildup and is a great choice for areas prone to roughness, such as elbows, knees, heels, and skin affected by keratosis pilaris (KP).
• Pink Body Scrub: Our gentlest scrub. Made with a blend of pink salt and sugar, it’s perfect for those who prefer a milder exfoliating experience or have more sensitive skin.
Still not sure? Contact us and we’ll be happy to help you choose the scrub that’s right for your skin.
Oily skin still needs moisture. The goal is to balance your skin without stripping it of its natural oils.
Look for lightweight cleansers, moisturizers, and targeted treatments that help support your skin. Depending on your skincare goals, even facial oils can be suitable for oily skin when they’re formulated with lightweight, non-greasy ingredients.
Each product page lists the recommended skin type, key ingredients, and benefits to help you choose with confidence. We’re also working on a personalized product finder that will recommend the best products based on your skin type and concerns.
If you’re still unsure, feel free to contact us. We’d be happy to help you build a routine that’s right for your skin.
Dry skin benefits from products that help replenish moisture and support the skin barrier.
Our Body Butters are an excellent choice for dry skin, delivering rich, long-lasting hydration. If your skin is especially dry, our Beauty Balm is specifically formulated to provide intensive nourishment and help lock in moisture.
Each product page includes recommended skin types, key ingredients, and benefits to help you choose the best option. If you’re still unsure, feel free to contact us. We’d be happy to help you find the right products for your skin.
Combination skin needs products that hydrate dry areas without feeling heavy on oilier areas.
Lightweight moisturizers, gentle cleansers, and targeted treatments are often the best choice. Depending on your skin’s needs, you may even benefit from using different products on different areas of your face.
Each product page includes recommended skin types, key ingredients, and benefits to help you choose the best option. If you’re still unsure, feel free to contact us. We’d be happy to help you build a routine that’s right for your skin.
Our Brightening Cream is specifically formulated to help visibly reduce the appearance of dark spots, post-acne marks, and hyperpigmentation over time. It features ingredients such as niacinamide and alpha arbutin to promote a more even-looking complexion.
For added antioxidant support, our Forever Young Oil Serum contains a stable form of vitamin C to help brighten the skin and enhance overall radiance.
As with any brightening routine, consistency is key, and we recommend wearing sunscreen daily to help prevent new discoloration from developing.
Our Body Butters are daily moisturizers designed to deeply nourish and hydrate the skin while leaving it feeling soft, smooth, and replenished. They’re ideal for everyday use.
Our Body Balms are more targeted treatments.
The Beauty Balm is formulated for very dry skin and areas that need extra nourishment. It creates a protective layer to help lock in moisture and keep skin feeling soft.
The Soothin’ Balm is designed to comfort and soothe areas of the body that need extra care. It contains a blend of botanical ingredients traditionally used to provide a comforting, warming, and cooling sensation.
If you’re looking for an everyday moisturizer, choose a Body Butter. If you need intensive moisture or targeted care, a Body Balm is the better choice.
All of our Lip Balms are formulated with nourishing ingredients and niacinamide to help keep lips feeling soft, smooth, and hydrated. The main difference is their featured botanical ingredients.
• Cherry Lip Balm: Infused with cherry extract to help nourish and condition the lips.
• Watermelon Lip Balm: Formulated with watermelon oil and watermelon extract for lightweight nourishment and hydration.
• Lemon Lip Balm: Enriched with lemon extract to help promote a brighter-looking appearance over time.
No matter which one you choose, you’ll enjoy the same moisturizing formula with a unique botanical twist.
No. The Soothin’ Balm is formulated for adults and is not recommended for babies or young children due to its blend of essential oils and other active botanical ingredients. For little ones, we recommend using products specifically formulated for babies and children.
Absolutely. While some products are designed specifically for beard care, others, such as our Men’s 3-in-1 Cleanser and Men’s Face Cream, are suitable for all skin types, whether you have a beard or not. Check each product page to see what it’s designed for.
Most Coco’s Butter products have a shelf life of 12 to 24 months when stored unopened. Once opened, we recommend using them within the Period After Opening (PAO) indicated on the packaging.
For best results, store your products in a cool, dry place away from direct sunlight, heat, and excess moisture. Always close lids tightly after use to help maintain product quality.
Coco’s Butter Brightening Cream visibly fades dark spots, improves uneven skin tone, and enhances your skin’s natural radiance—without bleaching or altering your natural complexion.
Our Forever Young Oil Serum is formulated to help improve the appearance of fine lines and wrinkles while promoting a smoother, more radiant-looking complexion. It features bakuchiol, a gentle alternative to retinol, along with a stable form of vitamin C and other nourishing ingredients to support healthy-looking skin.
For best results, use consistently and wear sunscreen daily to help protect your skin from premature aging.
Yes. The Brightening Cream and Forever Young Oil Serum are formulated to complement each other and can be used together as part of your skincare routine. Apply the Brightening Cream first, then follow with the Forever Young Oil Serum to help lock in moisture and nourish the skin.
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Our Green Cleanser is a great choice for acne-prone and oily skin. It gently removes excess oil, dirt, and buildup while helping to keep skin feeling fresh and balanced.
Most people benefit from exfoliating 1 to 3 times per week, depending on their skin type and the product being used. Over-exfoliating can lead to irritation, so it’s important to use exfoliants as directed and adjust based on your skin’s needs.
Yes, but avoid using body scrubs on areas with active or inflamed breakouts, as exfoliating these areas may cause further irritation. Instead, focus on areas without active blemishes and follow with a moisturizer to keep your skin hydrated.
Promotions
You may use only one promo code for each order.
Promotion codes cannot be applied to any bundles or sets.
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Other
To ensure the authenticity of our products, you must purchase them directly from the official Coco’s Butter website. We do not sell through third parties or retailers, so buying from us is the only way to guarantee you’re getting genuine Coco’s Butter products.
If you’re interested in becoming a brand ambassador for Coco’s Butter, we want to hear from you!
We’d love for you to connect with us on social media! You can find us on:
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Follow us to keep up with all the latest news and updates!
If you use our products, don’t forget to tag us! We love to see you enjoying Coco’s Butter, and you might just get featured! Use the hashtag: #cocosbutter.
If you’re interested in becoming a brand ambassador for Coco’s Butter, we want to hear from you! Just click here for more details.
For inquiries, please click here to contact us. Fill out the questionnaire and click “Ask a Question” to submit your query.
If you have questions about your orders, feel free to email us at sales@cocosbutter.com. For anything else, you can reach out at info@cocosbutter.com.
We’re here to help and will get back to you as quickly as we can.
